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Quarter of water customers let down by poor response

Quarter of water customers let down: More than 7 million UK households have had a negative experience when facing an issue with their bill, according to new research.   A quarter (26%) of water customers admitted to having a negative billing experience, showing that a large number of service users are being let down by…
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Households face £16m energy bill increase after tariffs end

Around 47 deals are scheduled to run out at the end of January, which means many customers will be rolled on to default tariffs that are usually much higher

The post Households face £16m energy bill increase after tariffs end appeared first on Energy Live News.

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Renewable Obligation Mutualisation-Cornwall Insight

Cornwall Insight Explainer: Renewable Obligation Mutualisation: Ofgem confirmed on 7 November that mutualisation for the Renewables Obligation (RO) had been triggered for 2018-19 – Compliance Period (CP) 17 – the second consecutive year this has happened. The initial shortfall in buy-out payments was £206.0mn, more than double last year’s level, against a total amount owed…
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Over 2.5 million households receive inaccurate utility bills

More than 2.5 million households are being unfairly charged for their utilities it has been revealed, after new research found that over 9% of customers received inaccurate bills in the last year. The figures are highlighted in The Secrets of Better Billing, a study commissioned by utility billing software business Echo Managed Services, creator of Aptumo…
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