How to get households involved in grid balancing

How to get households involved in grid balancing: The energy industry has already been looking at how households will be supported in their participation in demand-side services. This area has traditionally been the domain of large commercial customers. However, the current situation of low energy demand and high renewable generation has brought the need for…
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Quarter of water customers let down by poor response

Quarter of water customers let down: More than 7 million UK households have had a negative experience when facing an issue with their bill, according to new research.   A quarter (26%) of water customers admitted to having a negative billing experience, showing that a large number of service users are being let down by…
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Over 2.5 million households receive inaccurate utility bills

More than 2.5 million households are being unfairly charged for their utilities it has been revealed, after new research found that over 9% of customers received inaccurate bills in the last year. The figures are highlighted in The Secrets of Better Billing, a study commissioned by utility billing software business Echo Managed Services, creator of Aptumo…
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Echo secures contract with Northern Ireland Water

Outsourced customer contact specialist, Echo Managed Services, has won a successful retender with Northern Ireland Water, extending its metering and billing contract for another two years. The contract calls on Echo to undertake field and office based activities to ensure appropriate and correct billing for the 1.8million people within Northern Ireland Water’s remit – a service…
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