Smart meters & bills are at top of customers’ disputes: Billing problems, issues with smart meters as well as expense of energy are the 3 main reasons for customers’ complaining to energy firms.
The most current Ofgem & Citizens Advice survey on consumer thoughts of the energy market for the 2nd quarter this year reveals more customers are unhappy than are happy with the complaints handling procedure.
Within the last 3 months, over half said they are dissatisfied with the manner that their complaint was managed as well as the amount of time taken to handle the complaint.
An evaluated 23% had given up following up the complaint turned in to their energy supplier.
The survey of nearly 3,000 domestic customers further indicates about 73% of customers are satisfied with their energy supplier in general.
The number has reduced compared to the last half of 2020.
Smart meters & bills are at top of customers’ disputes