Smart meter failure costs OVO Energy £1.2m: £1.2 million will be paid out by energy supplier OVO to Ofgem’s consumer redress fund over a failure by SSE Energy Services’ to roll out enough smart meter installations to its customers.

Caused by an issue that occurred before OVO purchased the business – according to Ofgem OVO’s subsidiary SSE Energy Services had failed to meet its 2019 smart meter installation target.

Suppliers are required by their licence to take all steps to roll out smart meters to all homes and small businesses by mid-2021, under the government’s smart metering implementation programme.

After failing to meet its smart meter target for gas meters in 2018, in 2019 SSE Energy Services also paid £700,000 to the energy redress fund.

Ofgem does not intend to take formal enforcement action, it notes after this ‘voluntary payment’.

Managing Director of SSE Energy Services, Tony Keeling said: “Today’s news relates to the reporting year of 2019, predating OVO Energy’s ownership of SSE Energy Services, which it acquired in 2020.

“Since OVO’s acquisition of SSE Energy Services, we have significantly improved our smart meter rollout programme, to ensure that we can install smart meters in more homes across the UK – a crucial part of our Plan Zero strategy and the transition to net zero.

“OVO Energy has consistently met and exceeded all of its smart meter targets, with over half of its customers currently benefiting from the technology.”

Smart meter failure costs OVO Energy £1.2m

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