ScottishPower acquires Tonik Energy’s customers: ScottishPower has been Appointed by Ofgem ScottishPower will take on the customers of Tonik Energy after it stopped trading.
Following a competitive process run by the regulator, about 130,000 domestic energy customers will directly move to ScottishPower
ScottishPower will honour all overdue credit balances, counting money owed to both existing and former domestic customers of Tonik.
Customers will also have a dedicated operational call centre and phone line.
“We would like to welcome Tonik Energy customers to ScottishPower. They are joining a safe and stable integrated energy company focused on achieving net zero through a green recovery.
“We understand that this can be a stressful time but we would like to reassure every one of our new customers that they do not need to worry and should sit tight. We will be in touch soon about what we will do next to ensure everything runs smoothly over the next few weeks.” Andrew Ward, ScottishPower CEO, UK Retail stated.
Customers can switch suppliers and shop around if they desire to and will not be owing exit fees for doing so Ofgem added.
“I am pleased to announce we have appointed ScottishPower for the customers of Tonik Energy. Their energy supply will continue as normal and domestic customer credit balances will be honoured.
“ScottishPower will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.” Stated Philippa Pickford, Ofgem’s Director of Retail.
ScottishPower acquires Tonik Energy’s customers