Ofgem Investigates potential breach of billing rules: An investigation has been launched by Ofgem into whether United Gas & Power (UGP) a non-domestic energy supplier breached rules around billing, meter reading and communications.

The investigation will also relate to Hudson Energy Supply UK Ltd as United Gas and Power was acting on behalf of this company in respect of some customers during the period covered by the investigation, says the regulator.

This action does not imply it has already made any findings of non-compliance by the two companies, stresses Ofgem.

UGP stated it is committed to assisting Ofgem with any information necessary to complete its investigation.

A UGP spokesperson commented: “Customer care lies at the heart of United Gas & Power. We are proud of our excellent track record and we continually seek ways to enhance and improve the experience we deliver to our customers.”

Ofgem Investigates potential breach of billing rules

, , , , , ,
Previous Post
Parameters for new capacity auctions set out
Next Post
CO2 to animal feed tech gets £3m funding

Related Posts

Shell Energy Retail offers two carbon-neutral tariffs

Shell Energy Retail offers two carbon-neutral tariffs: Shell Energy Retail has launched two new carbon-neutral energy tariffs for British households. With the Go Further home energy tariffs,  emissions od carbon dioxide created during home gas and electricity use will be offset with certified carbon credits from projects that protect forests. CEO of Shell Energy Retail, Colin Crooks said:…
Read More

New type of nuclear reactor to be built by Jacobs

New type of nuclear reactor to be built by Jacobs: Moltex Energy has selected Jacobs to help develop a new type of nuclear power plant called the Stable Salt Reactor. The Stable Salt Reactor is designed to burn processed spent fuel pellets the firm says, which would otherwise have to be stored as radioactive waste.…
Read More

Subscribe to our newsletter!

You have successfully subscribed to the newsletter

There was an error while trying to send your request. Please try again.

British Utilities will use the information you provide on this form to be in touch with you and to provide updates and marketing.