Ofgem Investigates potential breach of billing rules: An investigation has been launched by Ofgem into whether United Gas & Power (UGP) a non-domestic energy supplier breached rules around billing, meter reading and communications.
The investigation will also relate to Hudson Energy Supply UK Ltd as United Gas and Power was acting on behalf of this company in respect of some customers during the period covered by the investigation, says the regulator.
This action does not imply it has already made any findings of non-compliance by the two companies, stresses Ofgem.
UGP stated it is committed to assisting Ofgem with any information necessary to complete its investigation.
A UGP spokesperson commented: “Customer care lies at the heart of United Gas & Power. We are proud of our excellent track record and we continually seek ways to enhance and improve the experience we deliver to our customers.”
Ofgem Investigates potential breach of billing rules