Independent energy supplier, Extra Energy, has announced the appointment of Nick Read as chief executive as it looks to transform the firm by improving services to customers.
Last year, Extra Energy came bottom of a complaints league table for small business customers for two quarters in a row.
According to Extra Energy, the new CEO has extensive experience of “leading large-scale, complex change programmes that put customers at the heart of business operations”.
The supplier’s most common problem, according to those polled last year, was failing to notify customers when a contract was coming to an end and then rolling them over to a more expensive tariff, with many such consumers then having problems cancelling their contracts.
Mr Read will have day to day responsibility of the full group across the UK Germany and Cyprus.
Moti Ben-Moshe, chairman of Extra Energy, said: “Nick’s appointment as Group CEO marks a step change for Extra Energy. His track record in enhancing customer experience, driving consistency and delivering significant change at large, regulated organisations will enable the group to realise its true potential.
“I have great trust in Nick and believe he will successfully lead Extra Energy through the next stage of its corporate journey.”
Current CEO and founder Moti Ben-Moshe will take up a new role as executive chairman, allowing him to focus on product innovation, improving services and developing new opportunities for the Extra Group.
Nick Read said: “Extra Energy is well positioned to play a significant role in the energy market. I will ensure customers are at the heart of our offer and that we strive to constantly measure and improve the customer experience.
“We need to work with all our stakeholders as we seek to address the challenges facing Extra Energy and the wider industry. I am confident that we can play a major role in our sector as we seek to grow the business for the benefit of all stakeholders.”