Ofgem has granted npower a temporary exemption from various terms of its electricity and gas licences.
A decision made by the regulator granted a “temporary and limited derogation from various elements of standard licence condition (SLC) 22C and SLC 31C”.
It will enable the company to conduct a time-limited trial of a new version of its Statement of Renewal Terms on a limited number of its domestic gas and electricity customers.
It will publish the full details of the decision after the trial has been completed.
Ofgem has stated it aims to improve consumer communications and the value of trials, to ensure consumers have the information they need to make well-informed decisions about their energy supply.
The regulator says decarbonising the heat sector is one of the biggest policy challenges in the coming years.